Potty Page

March 26, 2004

There is a chance I'm too honest...

You know I bought a 120Gb drive a while back...?

And then it broke...

Well I asked Maxtor for an RMA number so I could send it back to them and get a new one. They gave me a number and a load of instructions on how to package up the drive... the packaging in which the drive was sent to me was not adequate... so I phoned up the people who I bought the drive from to say look your packaging wasn't good enough, and now my drive is broken and they said 'don't worry, send it to us instead'... so I got an RMA off them... posted off the drive waited a while and got a new one from them and everything was cool, this was over a month ago :)

Today I've received another drive from Maxtor! So the people who I bought it off have RMA'd it to Maxtor, but instead of them sending them the replacement drive... they've sent it to me, who RMA'd the drive to them initially!

So, I was faced with a decision... do I keep hold of the drive and not tell anyone and wait for my supplier to chase up with Maxtor and find that it was delivered to me... do I phone up Maxtor in Ireland long distance and explain to them... or do I phone my supplier and say... hey I've got your replacement drive, want it?

I decided to phone my supplier and had fun explaining it... problem is that through out the thing you sound like you are complaining about a fucked drive, especially when I'm phoning the sales line and not the customer support line...

I bought a drive from you... then it broke... then I RMA'd it... then I RMA'd it again... then I sent it to you... then I got a new one from you... then I got a new one from Maxtor.

At every opportunity I was interrupted to be told what I should do next, and how I shouldn't be phoning the sales line... :) I always love the punch line when it comes to conversations like that :)

Anyways... she's getting customer services to phone me on Monday to arrange a collection :( Poo... I thought I might have won it for my honesty! They are only selling them for about 50 quid now... not worth the postage of back and forthness!

What would you have done?

Posted by Ed at March 26, 2004 5:31 PM | Ramble |